Independent Audiology Specialistsinfo@hear-here.scot0800 228 9997

We all have questions


Get in touch with us anytime with your questions. Here are some answers to commonly asked questions.

How long does a Hearing Consultation take?

Around the same amount of time as a full eye test, because just like an eye test, there must be a medical history to begin with and then a full assessment of all of the parts of the ear – outer, middle and inner – not just the part you can see on the surface.  For this reason, we ask our patients to allow 60-90 minutes for a full and thorough consultation, although we hope not to take that long to be able to help you hear better.

I think my hearing is fine, yet others tell me that’s not the case?

Hearing loss is a natural part of aging, and since the aging process is gradual, in the vast majority of cases hearing loss is gradual too. Since human beings have an incredible capacity to adapt we gradually start making changes to cope with poorer hearing, which makes it harder to notice that it’s happening.

In addition to asking people to repeat themselves, here a just a few things that you might be inclined to do if your hearing isn’t what it once was:

  • Accuse loved ones, especially younger people, of ‘mumbling’
  • Position yourself so that the speaker is on your ‘good side’
  • Look at people’s mouths when they speak rather than their eyes (just because you have not been to a class for it, does not mean you don’t lip-read!)
  • Talk more than listen to cover up that you’re not always following what others say.
  • Using the subtitles on your Television
  • Avoid situations where hearing involves effort

If you recognise even one of these things then you should get your hearing checked sooner rather than later, not least because it may well just be a build-up of wax which might be easily removed. If it’s not wax then a hearing care professional can conduct audiometry to identify exactly what you do and what you don’t hear.

What if I don’t need help? 

Then we will tell you! We want to spend our time helping those who need it, so there’s no point in us wasting your time or ours if you are unlikely to benefit from our services.  

We do, however, recommend that you continue to have your hearing checked on a yearly basis from the age of 55.   

How much will it cost?

That’s a wee bit like asking a dentist how much it will cost to fix your toothache before she’s even looked in your mouth. You might only require a filling, or it could be an extraction or even root canal work. The nearest direct comparisons to those examples for your ears are wax removal, an assistive listening device and digital hearing aids.

To give you some idea though:

  • Wax removal £50 for one ear and £70 for both.
  • An assistive listening device like a TV amplifier starts from £99
  • Digital hearing aids start from £799

A combination of our expertise and if appropriate, our two-week trial involving a data gathering process which is unique in the profession, will enable us to tell you what is best suited to your hearing, lifestyle, and cosmetic requirements. You can then choose what fits your budget and preferences.

We offer 12 months interest-free credit, so we’re certain we can find a solution to fit your budget.

Will I need one or two Hearing Aids?

That all depends on the nature and extent of the hearing loss, though if both ears are not hearing well then there is no doubt that two hearing aids are better than one. There are many reasons for this.  

  • Localisation of where the sound is coming from – because naturally, sound will seem to come from the side that is hearing better
  • Sense of distance from sound source – important when crossing roads
  • Better hearing in background noise – imagine the noise is coming from the side that is aided and the person you want to hear is on the other side less volume is needed when the brain receives a signal from both sides, which means better clarity – a phenomenon known as ‘binaural summation’. 

If only one ear is affected, however, then you only need one instrument.

If you need two but only want one to start with, then that’s OK with us – however, although better than doing nothing, there will be limitations.

Can I change my mind about what I order?

‘Yes, if you let us know within 30 days we can exchange to a different model free of charge’ Likewise, if you’re having difficulty operating an aid, we can exchange it for another model within 30 days.

Doesn’t the NHS provide hearing aids for free?

Yes, so that is always an option you can consider. NHS audiologists do a wonderful job with the resources at their disposal.  However the NHS provides a very restricted selection of instruments to make best use of Public funds, because it ‘bulk buys’ certain types of aids in order to get a better price (known as ‘economy of scale’). This means your chances of getting the best technology from the NHS to suit you as an individual can be quite challenging and the NHS isn’t going to be able to offer you the innovative products or the choice your local, independent audiologist can.

For example:

  • Rechargeable hearing aids – no more changing batteries!
  • Hearing aids that communicate directly with mobile phones
  • Remote microphones for when distance is an issue

Furthermore, we have no waiting lists, no clinic queues and you never need to visit the hospital for any service we routinely provide. We will offer to carry out your rehab at home, if you’d prefer. 

Finally, around 80-90% of Private clients have already been through NHS provision and after their experience of it, they want something which is better suited to them, is likely to perform better and is often cosmetically more appealing.

What guarantees will I have? 

In addition to warranties from the manufacturers (from 2-5 years depending on the model), we undertake to leave every patient not only happy with both the product and service they receive from us, but delighted with it, as our business relies on recommendations from happy clients.

So far, we’ve managed to achieve that, and will continue to do so as long as patients are ready and willing to work with us to improve their hearing.  

Our business is family run, and we put all our valued patients at the very centre of our service.  We will treat each and every client like they were our own family and we believe this is what sets us apart from larger High Street retailers.  

What If I’m still not happy?

All our hearing instruments come with a 30-day no-quibble, money-back guarantee. We want you to be an advocate of our services, so we will always treat you as the valued client you are, even if you don’t need anything – because chances are you know someone who will!



1 in 6 people experience hearing loss in their lifetime. With a wide array of hearing solutions we can provide you with exactly what you need.



Hearing loss is the 3rd most prevalent age related disability affecting over 75s, after arthritis and hypertension.



When hearing loss goes untreated those suffering experience a 30-40% decline in thinking abilities when compared to those with no hearing loss.



You are not alone, over 70% of over 70 year olds suffer from some form of hearing loss. We can help you solve your hearing problems now.

Book Your Visit


Your health & safety is and always will be our priority, which is why we are following both government and professional healthcare advice of practicing social distancing.

For this reason all appointments are suspended until further notice. Please let us know with reasonable notice if you require supplies of consumables such as batteries, domes or wax guards and we will work out how best to deliver these to you.

Stay home, and stay well!

Very best wishes,
from all at Hear Here
Gill & Mark

Opening Hours

Mon – Wed   10AM – 5PM
Thu – Fri  10AM – 7PM
Sat – Sun    CLOSED

Our Locations

Registered Address:

Hudson House, Albany St. EDINBURGH

Clinics @ Physis Physiotherapy:

230 Morrison St. HAYMARKET

26 Craighall Rd. TRINITY

We encourage patients to have their hearing tested in the comfort of their own homes.  After all, that’s where you need to hear, not in a clinical environment. Unlike the high street chains, we do this free of charge because we believe it’s what’s best for you.  

We welcome new patients in all EH, FK, and KY postcodes.

Get in Touch


Free call:
0800 228 9997



07908 492712

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